Refund & Chargeback Policy

This policy explains how refunds and payment disputes are handled for token purchases made on VividLore, operated by Daily Market Exchange Company Private Limited.

1. Token Purchases Are Generally Final

Tokens are a digital good delivered to your account immediately upon confirmed payment. Because of this, token purchases are generally considered final and non-refundable once tokens have been credited to your balance — this includes tokens you go on to spend on chapter unlocks, tips, or AI scene generation.

2. Chargebacks & Payment Disputes

If you believe a charge was made in error, please contact support@vividlore.ai before filing a chargeback or dispute with your payment provider — most issues can be resolved faster this way. Filing a chargeback for tokens that were successfully delivered and are not covered under Section 3 below may be treated as a violation of our Terms of Service and can result in suspension of your account and forfeiture of any remaining token balance.

3. When a Refund May Be Considered

We will review refund requests on a case-by-case basis, including for:

• A technical failure where payment was completed but tokens were not delivered to your account
• A duplicate or accidental double charge for the same purchase
• An unauthorized transaction, once confirmed as such by our payment processor

Refunds are not available simply because a chapter, scene, or piece of content did not meet your expectations once unlocked, or because tokens have already been spent.

4. How to Request a Refund

Email support@vividlore.ai with your account email, the approximate date and amount of the transaction, and a short description of the issue. We aim to respond to refund requests within a few business days. Approved refunds are issued back to the original payment method via our payment processor, NOWPayments, where technically possible.

5. Contact

For any billing question, reach us at support@vividlore.ai.